We are committed to ensuring that you are absolutely happy with your purchase. We will happily accept returns as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
There are 2 ways to do this!
First, you may visit our showroom and try on different sizes and colours before you make your exchange. We are located at 190 Middle Road Fortune Centre #13-07 Singapore 188979 and are open on weekdays 9am to 6pm. It is by appointment only so do drop us a note before coming over (Whatsapp +65-88194609)
Second, you may arrange for your own return shipping. Please ensure returns/exchanges are be shipped via registered mail or any mail with tracking to our office address as we will not be responsible for any lost or misplaced mails.
Once returns are received and accepted, refunds will be processed to store-credit for new exchange/future purchase. We will refund the value of the goods returned but not the value of any shipping paid. We will notify you once this has been completed through email. Do note that you may incur an additional shipping fee to mail your replacement items to you.
To start a Return / Exchange, you can drop by our showroom at Fortune Centre Building located at Bugis. By appointment only, weekdays 9-6pm. Whatsapp us at +65-88194609 with the following info:
- Email address used to place the order
- Contact Number
- Order Number (if available)
- Reason for the return (too big, too small, too short, too long, etc)
*Items to be with tags still attached and in original packaging, unused and in resellable condition.
